Privacy Policy

1. Introduction

702 Lab ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, applications, APIs, and related services (the "Service").

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, and password when you register
• Payment information: billing details processed securely through our third-party payment processor (we do not store full credit card numbers)
• User content: text prompts, uploaded images, and other inputs you submit to generate videos
• Communications: messages you send to our support team or feedback you provide

2.2 Information Collected Automatically

• Device & browser data: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, features used, timestamps, click patterns, and interactions with the Service
• Cookies & similar: we use cookies, local storage, and similar technologies for authentication, preferences, and analytics

2.3 Information from Third Parties

We may receive information from third-party authentication providers (e.g., Google, GitHub) if you choose to sign in using those services, as well as analytics providers that help us understand Service usage.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your video generation requests
• Process payments and manage your subscription
• Send transactional communications (e.g., account verification, billing receipts, service updates)
• Provide customer support and respond to your inquiries
• Analyze usage patterns and improve the performance of our AI models
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

• Service providers: with trusted third parties that help us operate the Service (e.g., cloud hosting, payment processing, analytics)
• Legal requirements: when required by law, regulation, legal process, or governmental request
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• With your consent: when you explicitly authorize us to share your information

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Generated videos are stored for a period specified in your plan. We may retain certain data for longer periods as required by law or for legitimate business purposes such as fraud prevention and analytics.

When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request deletion of your personal data
• Portability: request your data in a structured, machine-readable format
• Opt-out: unsubscribe from marketing communications at any time
• Restriction: request that we limit processing of your data in certain circumstances

To exercise any of these rights, contact us at privacy@702lab.ai. We will respond within 30 days.

8. Cookies

We use cookies and similar tracking technologies to operate the Service and collect usage data. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data during international transfers.

10. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: